Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

We accept PayPal, credit and debit cards via Stripe, and bank transfer. Contact us for bank account details.

Can I pay by bank transfer?

Yes. Contact us and we will send you our bank account details. Your order will be processed once payment is confirmed. Please allow 1–2 business days for bank transfer confirmation.

Is it safe to pay on your website?

Yes. All card payments are processed securely through Stripe. We do not store any card information.

Can I place a bulk order for my school or institution?

Yes. Contact us with the required quantities and we will provide a custom quote with institutional pricing.

Shipping

Where do you ship?

We ship worldwide via DHL. If your country is not available at checkout, please contact us directly.

How long does delivery take?

Estimated delivery is 5–8 business days for international orders. Domestic orders in Egypt may arrive sooner.

How do I track my order?

Once dispatched, you will receive a DHL tracking number by email. Use the DHL website to track your shipment.

Do you ship to my country?

We ship to most countries. If you experience any issues at checkout, please contact us and we will assist you.

At-Takallum Online

How do I receive my At-Takallum Online access?

After your purchase is confirmed, your username, password, and login link will be sent to your email within 24 hours.

What if I don't receive my access email?

Check your spam folder. If you still haven't received it after 24 hours, contact us with your order number.

Can I access all levels with one subscription?

Each subscription is per level, except the All Levels 12-Month bundle which gives access to all levels at once.

Can I try At-Takallum Online before buying?

Yes. We offer a free trial. Visit our Free Trial page to get started.

Is At-Takallum suitable for non-Muslims?

Yes. At-Takallum teaches Modern Standard Arabic and is suitable for all learners regardless of religion or background.

Returns & Refunds

Can I return a book?

We accept returns within 14 days of delivery for items in original, undamaged condition. Please contact us before returning.

Are digital subscriptions refundable?

Digital subscriptions are non-refundable once access credentials have been sent.

Free Resources

How do I access free resources?

Free resources are available to registered account holders. Create a free account to access the full library.

Institutions & Distributors

Can I become a distributor?

Yes. Contact us with your business details and the products you're interested in distributing. We welcome applications from bookstores, educational suppliers, and resellers worldwide.

Do you offer inspection copies?

Yes, for qualified teachers and institutions. Contact us with your institution name and the level you'd like to evaluate.