Refund policy

We accept product returns in the following cases:

1. If there is an error in the product type, quantity, or if the product has a manufacturing defect (such as stains, damage, or burning), the customer must send clear photos showing the defect, along with a copy of the invoice, to sales@burujbooks.com within 7 days from the date of receipt.
2. We will respond to return requests within 48 hours of receiving the request. If no response is received within 48 hours, we recommend checking your email’s Spam/Junk folder.
3. If a genuine defect is confirmed after the Sales Department reviews the photos and verifies the issue, we will contact the customer and confirm acceptance of the return request. We will then resend the required product in good condition at no additional cost, and we will cover the shipping expenses.
4. If the complaint regarding the return of the product is not based on a valid and acceptable reason, our company will send the customer a message explaining the situation.